Join an international organization where you will provide technical support to users across different locations and help keep their everyday IT environment running smoothly.
The role gives you hands-on exposure to Windows, Microsoft 365, Freshservice, Active Directory, Entra ID, MFA, Intune, SCCM, VPN, and ITSM processes.
Job Description
- Provide 1st line IT support via phone, email, chat, and ITSM tools, handling incidents and service requests within agreed SLAs
- Troubleshoot issues related to Windows devices, Microsoft 365, business applications, hardware, peripherals, and connectivity
- Manage user access, software requests, equipment provisioning, and support activities related to onboarding and offboarding
- Use remote support solutions to diagnose and resolve technical issues, escalating more complex cases to specialized IT teams when required
- Maintain accurate tickets, user and asset information, and contribute to internal knowledge articles and troubleshooting documentation
- Support a reliable user experience through clear communication, timely updates, and structured incident handling
- Participate in service coverage and support activities according to the needs of the global IT operation
