Do you want to shape the architecture behind global customer communication platforms?
Do you have strong experience in cloud and contact center architecture, building scalable systems that power real customer interactions?
Are you looking for a senior role where you can take full ownership of architecture, strategy and long-term platform evolution?
In this role, you will take ownership of the architecture and long-term evolution of a global Genesys Cloud-based CCaaS platform.
? You will be responsible for:
- Designing end-to-end cloud architecture for enterprise-scale systems
- Defining technical roadmaps, architecture standards and governance models
- Building scalable solutions for voice and digital communication channels
- Designing omnichannel experiences across chat, messaging, email and customer interaction flows
- Driving AI-enabled automation, conversational flows and intelligent routing capabilities
- Leading API-based integrations across internal and external systems
- Facilitating architecture and solution design workshops with technical and business stakeholders
- Collaborating closely with engineering, product and business teams to align technology with strategy
- Mentoring engineers and architects while driving best practices in architecture and delivery
