We are seeking for multilingual candidates who speak not only perfect English, but also Italian language with background in customer service, HR or administration.
Key Responsibilities:
* Managing and supporting an assigned portfolio of clients or internal stakeholders
* Providing guidance and assistance with processes, systems, and day-to-day inquiries
* Handling service requests and resolving issues via phone, email, and chat in a timely and professional manner
* Building and maintaining strong working relationships with customers, colleagues, and internal teams
* Performing administrative tasks, including maintaining accurate records and processing documentationIdentifying issues, proposing solutions, and providing proactive support when needed
* Ensuring high levels of customer satisfaction through clear communication and effective problem-solving
Contract: limited contract with a possibility of prolongation
Start: immediately
Location: Prague, fully office-based role
