Are you a Czech speaker ready to take the next step in your career abroad?
Join our international team in Sofia, Bulgaria, as a Solutions Consultant and help global customers get the most out of innovative products and services. This is a fantastic opportunity for ambitious starters who want to build their careers in a dynamic, international environment.
Key Responsibilities
• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other tools to meet customer needs.
• Engage with customers through multiple channels including phone, email, and chat.
• Resolve inquiries within agreed SLAs, using our knowledge base and established protocols.
• Consistently meet or exceed performance goals for handling time, first-call resolution, and satisfaction scores.
• Collaborate with team members to share best practices and contribute to the knowledge base.
